Privacy Policy

Last updated: 06/05/26

Bryants Fire (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us about our services.

Who we are

Bryants Fire
10 The Oasis, Glenfield, Leicester LE3 8QS
Telephone: 0116 2516983
Email: enquiries@bryantsfire.co.uk

We are the data controller responsible for your personal information.

Information we collect

We may collect the following information when you contact us or use our services:

  • Contact details — your name, business name, email address, telephone number, and postal address.
  • Enquiry information — the content of any messages you send us, including details of your premises and fire safety requirements.
  • Service records — information relating to fire safety equipment, testing, inspections, and assessments carried out at your premises.
  • Website data — basic technical information such as your IP address, browser type, and pages visited, collected automatically when you use our site.

How we use your information

We use your information to:

  • Respond to enquiries and provide quotations.
  • Deliver the fire protection and regulatory testing services you’ve requested.
  • Maintain accurate records of inspections, servicing, and certifications.
  • Issue invoices and manage payments.
  • Comply with our legal and regulatory obligations.
  • Contact you about service renewals, scheduled testing, and important safety updates.

Lawful basis for processing

We process your personal information on the following lawful bases:

  • Contract — where processing is necessary to provide the services you’ve engaged us for.
  • Legal obligation — where we must retain records for fire safety, tax, or regulatory compliance.
  • Legitimate interests — to manage our business, contact existing customers about related services, and keep our records accurate.
  • Consent — where you’ve explicitly agreed, for example to receive marketing communications.

Sharing your information

We do not sell your personal information. We may share it with:

  • Trusted subcontractors and engineers carrying out work on our behalf.
  • Our accountants, auditors, and professional advisers.
  • Regulatory bodies and enforcement authorities where required by law.
  • Insurance providers in the event of a claim.

All third parties are required to handle your information securely and in line with data protection law.

How long we keep your information

We retain your information only for as long as necessary. Service and inspection records are typically kept for at least 7 years to comply with regulatory and insurance requirements. Enquiry records from non-customers are deleted within 2 years.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (where we’re not legally required to keep it).
  • Object to or restrict our processing of your information.
  • Request a copy of your information in a portable format.
  • Withdraw consent at any time, where we rely on it.

To exercise any of these rights, please contact us at enquiries@bryantsfire.co.uk.

Cookies

Our website may use a small number of cookies to ensure the site functions correctly and to understand how visitors use it. You can control cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.